Returns & Refunds Policy

Diranotee Return & Refund Policy: Shop with Confidence

Easy & Stress-Free Returns at Diranotee

Your satisfaction matters most. If you’re not completely happy with your purchase, returning or requesting a refund is straightforward and hassle-free. Simply send your item back to:

13069 Billings Ct, Victorville, CA 92395, USA

We aim to make your return experience smooth and worry-free.

Return Guidelines

Damaged, Defective, or Incorrect Items
If your order arrives damaged, faulty, or different from what you ordered, contact us within 3 days of delivery. We’ll provide a prepaid return label to make the process simple and convenient.

Other Returns or Exchanges
For any other reason, you have 10 days from the delivery date to request a return. Items must be unworn, unused, and in their original condition—including tags, packaging, and any accessories. To start your return, contact us via our website or email us directly.

Non-Returnable Items
Customized, personalized, or final-sale products cannot be returned or exchanged. For non-defective items, customers are responsible for return shipping costs.

Refund Process
Once we receive and inspect your return, your refund will be issued to your original payment method within 7–10 business days.

You will receive an email confirmation once the refund is processed.

After 5 days: If the item is defective, we may offer a repair or replacement instead of a refund.

Delayed or Missing Refunds?

Double-check your bank or payment account.

Contact your card issuer about processing times.

If you still don’t see your refund, reach out to us anytime.

Exchanges
If your item is damaged or defective, we’ll gladly send a replacement. Simply email us at contact.diranotee@gmail.com
and return the item to:

645 Santa Barbara Ct, Merced, CA 95340, USA

Gift Returns

If the order was marked as a gift, you’ll receive store credit equal to the item’s value.

If it wasn’t a gift, the refund will go to the original purchaser.

Return Shipping Details
All returns should be sent to:
Diranotee
645 Santa Barbara Ct, Merced, CA 95340, USA

Return shipping costs are non-refundable unless the item is defective. For items valued over $75, we recommend using a trackable shipping service. Please pack your return carefully and include the original invoice.

Need Help?
Our team is available 24/7 for assistance with returns, refunds, or exchanges.
Email: contact.diranotee@gmail.com